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Refund Return Policy

We have 3 rules of returns, items must be returned:

Within 7 days of purchase;
Unworn and unused with the original tags still attached; and
In the original packaging which must be in the original condition.

If your item matches all of these condition, you can return item(s) here.
And here's the fine print:

Items sealed for hygiene reasons can only be returned if the seal is intact. So make sure you love your purchase before you tear into it! Some examples of items which are packaged with this seal are; earrings, swimwear, underwear, hair accessories etc.

You are responsible for safely packaging your return to ensure we receive the items in tip-top condition.

 
 

If you are returning shoes:

Please place them in the original branded shoebox they came in (i.e. "Spurr" shoes in the "Spurr" box)

The branded box is just as important as the shoes themselves, so please do not alter it in any way - e.g. do not attach shipping forms, tape or mark the box. Doing so can result in your return being rejected.

We are unable to accept shoes returned with scratched or dirty soles. We advise that when you try on your new shoes for the first time you do wear socks and test them out on carpet, just in case!

We reserve the right to refuse a return if the policy has not been adhered to.

     

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